Garantie

Garantierichtlinie

Unser Qualitätsversprechen — umfassender Garantieschutz für Ihren Zwheel E-Scooter.

Zuletzt aktualisiert: April 2026

Preface

At Zwheel, our commitment goes beyond delivering high-performance e-scooters — we're equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Deckungsübersicht

Diese Garantie deckt Herstellungsfehler an den strukturellen und mechanischen Teilen der Zwheel-Scooter bei normalem Gebrauch bis zu 18 Monate ab Lieferdatum.

Separat verkaufte Ersatzteile sind nicht von der Garantie abgedeckt, außer bei Defekten bei Ankunft oder Transportschäden (Kontakt innerhalb von 14 Tagen).

Please contact us to initiate a claim.

Garantiebedingungen

  • •The warranty is automatically registered to the original purchaser or recipient.
  • •This warranty is non-transferable.
  • •Coverage begins from the date of delivery, not the date of first use.
  • •The warranty is only valid for products purchased directly from zwheel.com.
  • •By placing an order, you are deemed to have read and agreed to the warranty policy on the day of purchase.

Komponentenspezifische Garantiedauer

Component Period (Months) What's Covered
Frame 18 mo Cracks under normal use.
Folding Mechanism 18 mo Loosening or breakage under standard folding use.
Battery 12 mo Failure to charge, failure to power on, unexpected shutdowns, abnormal capacity loss, or swelling/leakage due to factory defects.
Motors 12 mo Failure to spin under normal use.
Controllers 12 mo Failure to power on, loss of throttle response, unexpected shutdowns, or internal short circuits due to factory defects.
Throttle 18 mo Throttle unresponsive or intermittent due to internal electronic failure under normal use.
Dashboard 6 mo Failure to power on/off, screen blackout, garbled or unreadable display, or button malfunction due to factory defects.
Charger 6 mo Failure to charge due to manufacturing defects.
Lighting System 12 mo LED failure, factory faults.
Braking System 12 mo Failure of brake lever, caliper, or hydraulic system due to factory defects under normal use.

Verschleißteile (Ausgeschlossen)

Component Warranty Status
Fenders Excluded from Warranty
Tires (including inner tubes) Excluded from Warranty
Brake Discs Excluded from Warranty
Brake Pads Excluded from Warranty
Handle Bar Covers Excluded from Warranty
Other Consumable Parts (Plastic covers etc.) Excluded from Warranty

Exception: Issues arising within 3 days after delivery during unboxing. The odometer should be less than 5 miles.

Garantieausschlüsse

Water Damage: Any damage or issues caused by water or moisture, whether direct or indirect. This includes corrosion, short circuits, electrical failures, damage to sealed parts (battery, motor, controller, display), and rust, mold, or discoloration.
Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.
Crash Damage: Any damage caused by impacts, crashes, or accidents — including hitting objects, road hazards, or falling.
Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical parts without approval. Opening or tampering with the battery pack will void the warranty immediately.
Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions or exposure to corrosive materials.
Wear and Tear: Normal wear and tear, including cosmetic issues such as paint scratches or fading.
Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer. Parts that have exceeded the warranty expiration date.

Reklamationsprozess

Starten Sie eine Reklamation mit Kaufbeleg und Nachweis des Problems. Kontaktieren Sie uns unter support@zwheel.com.

Nachgarantie-Support

Nach der Garantiezeit bieten wir kostenlose Diagnosen und 25% Rabatt auf Ersatzteile.

Versandkosten

Kunden tragen in der Regel die Versandkosten. Wir empfehlen, die Originalverpackung aufzubewahren.

30-Tage-Sonderdeckung: Bei Defekten an Controller, Motor oder Akku innerhalb von 30 Tagen übernehmen wir die Versandkosten.

To apply for special coverage, please contact our customer support team as soon as you notice any issues. Our team will help you obtain a Return Merchandise Authorization (RMA) number and provide the necessary shipping instructions. Products sent without a valid RMA number may not be accepted under this policy.

Rechtlicher Hinweis

Dies ist die einzige von Zwheel gewährte Garantie. Die Haftung beschränkt sich auf die Reparatur oder den Ersatz von Teilen.

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