Garantie

Politique de Garantie

Notre engagement qualité — couverture de garantie complète pour votre trottinette Zwheel.

Dernière mise à jour: April 2026

Preface

At Zwheel, our commitment goes beyond delivering high-performance e-scooters — we're equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Aperçu de la Couverture

Cette garantie couvre les défauts de fabrication des pièces structurelles et mécaniques des trottinettes Zwheel en utilisation normale, jusqu'à 18 mois à compter de la livraison.

Les pièces détachées vendues séparément ne sont pas couvertes, sauf en cas de défaut à la réception ou de dommage pendant le transport (contactez-nous dans les 14 jours).

Please contact us to initiate a claim.

Conditions de Garantie

  • •The warranty is automatically registered to the original purchaser or recipient.
  • •This warranty is non-transferable.
  • •Coverage begins from the date of delivery, not the date of first use.
  • •The warranty is only valid for products purchased directly from zwheel.com.
  • •By placing an order, you are deemed to have read and agreed to the warranty policy on the day of purchase.

Durée par Composant

Component Period (Months) What's Covered
Frame 18 mo Cracks under normal use.
Folding Mechanism 18 mo Loosening or breakage under standard folding use.
Battery 12 mo Failure to charge, failure to power on, unexpected shutdowns, abnormal capacity loss, or swelling/leakage due to factory defects.
Motors 12 mo Failure to spin under normal use.
Controllers 12 mo Failure to power on, loss of throttle response, unexpected shutdowns, or internal short circuits due to factory defects.
Throttle 18 mo Throttle unresponsive or intermittent due to internal electronic failure under normal use.
Dashboard 6 mo Failure to power on/off, screen blackout, garbled or unreadable display, or button malfunction due to factory defects.
Charger 6 mo Failure to charge due to manufacturing defects.
Lighting System 12 mo LED failure, factory faults.
Braking System 12 mo Failure of brake lever, caliper, or hydraulic system due to factory defects under normal use.

Pièces d'Usure (Exclues)

Component Warranty Status
Fenders Excluded from Warranty
Tires (including inner tubes) Excluded from Warranty
Brake Discs Excluded from Warranty
Brake Pads Excluded from Warranty
Handle Bar Covers Excluded from Warranty
Other Consumable Parts (Plastic covers etc.) Excluded from Warranty

Exception: Issues arising within 3 days after delivery during unboxing. The odometer should be less than 5 miles.

Exclusions de Garantie

Water Damage: Any damage or issues caused by water or moisture, whether direct or indirect. This includes corrosion, short circuits, electrical failures, damage to sealed parts (battery, motor, controller, display), and rust, mold, or discoloration.
Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.
Crash Damage: Any damage caused by impacts, crashes, or accidents — including hitting objects, road hazards, or falling.
Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical parts without approval. Opening or tampering with the battery pack will void the warranty immediately.
Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions or exposure to corrosive materials.
Wear and Tear: Normal wear and tear, including cosmetic issues such as paint scratches or fading.
Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer. Parts that have exceeded the warranty expiration date.

Processus de Réclamation

Initiez une réclamation avec preuve d'achat et documentation du problème. Contactez support@zwheel.com.

Support Post-Garantie

Après la garantie, nous offrons des diagnostics gratuits et 25% de réduction sur les pièces.

Frais d'Expédition

Les clients sont responsables des frais d'expédition. Conservez l'emballage d'origine.

Couverture spéciale 30 jours : nous couvrons les frais d'expédition pour les défauts de contrôleur, moteur ou batterie dans les 30 premiers jours.

To apply for special coverage, please contact our customer support team as soon as you notice any issues. Our team will help you obtain a Return Merchandise Authorization (RMA) number and provide the necessary shipping instructions. Products sent without a valid RMA number may not be accepted under this policy.

Avertissement Légal

Ceci est la seule garantie fournie par Zwheel. La responsabilité est limitée à la réparation ou au remplacement des pièces.

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