Help Center

Frequently Asked Questions

Everything you need to know about Zwheel electric scooters, shipping, warranty, and more.

3-7days

US Delivery

30days

Free Returns

1year

Warranty

CE/UL

Certified

Shipping & Delivery

How long does shipping take?

US orders typically arrive within 3-7 business days. UK orders within 5-10 business days. Free shipping on all orders.

Do you ship internationally?

Currently we ship to the US and UK. We are expanding to additional regions soon.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, contact us for a full refund or exchange.

What warranty do you offer?

Every Zwheel scooter comes with a 1-year warranty covering manufacturing defects. Extended warranties are available.

Are your scooters certified?

Yes! All Zwheel scooters are CE, UKCA, and UL certified, meeting the highest safety standards.

How do I become a dealer?

Please contact us at support@zwheel.com with your business details. We look forward to partnering with you!

Our support team is here to help. Reach out and we'll get back to you within 24 hours.