Legal

Terms of Service

Please read these terms carefully before using our website or purchasing our products.

Last updated: April 2026

Agreement to Terms

By accessing or using the Zwheel website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Products and Pricing

All product descriptions, images, and specifications are as accurate as possible. However, we do not warrant that descriptions are error-free. Prices are subject to change without notice.

We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Zwheel and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without written consent.

Limitation of Liability

Zwheel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the purchase price of the product.

Warranty

All Zwheel electric scooters come with a limited manufacturer warranty: 12 months on the frame and folding mechanism, 12 months on core components (battery, motor, controller, lights, brakes), and 12 months on the dashboard and charger. The warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, modifications, or normal wear and tear. See the Warranty page for full coverage details.

GOVERNING LAW, JURISDICTION AND PAYMENT PROCESSING

This Website, the products offered through it, and all orders and transactions completed through the Website are operated and sold by:

DONGGUAN DIDE TRADING LIMITED

Trading as: zwheel

This Legal Notice and Disclaimer, and any matter arising out of or relating to access to or use of this Website, product purchases, orders, payments, shipping, returns, refunds, warranties, or other transactions, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law principles.

Payments submitted through this Website may be processed on behalf of DONGGUAN DIDE TRADING LIMITED by Airwallex or another authorized third-party payment service provider.

The use of Airwallex or another third-party payment service provider means only that the relevant provider assists with payment authorization, transaction processing, and settlement. It does not change:

The identity of the seller or contracting party;

The sales relationship between the customer and DONGGUAN DIDE TRADING LIMITED;

The governing law applicable to the transaction; or

The responsibilities of DONGGUAN DIDE TRADING LIMITED under applicable law and the policies published on this Website.

Payment authorization, identity verification, fraud screening, currency conversion, settlement, refunds, payment disputes, and chargebacks may also be subject to the applicable rules and procedures of the payment service provider, card network, issuing bank, acquiring bank, installment-payment provider, or other payment-method provider selected by the customer.

The use of a third-party payment service does not mean that Airwallex or any other payment service provider is the manufacturer, seller, shipping provider, or warranty provider of the products offered on this Website. Except for responsibilities that the payment service provider is legally required to assume in connection with its own payment-processing services, product orders, shipping, returns, refunds, warranties, and after-sales services are handled by DONGGUAN DIDE TRADING LIMITED in accordance with the applicable policies published on this Website.

Subject to any mandatory consumer-protection rights available in the customer’s place of residence, the courts of the Hong Kong Special Administrative Region shall have non-exclusive jurisdiction over disputes arising out of or relating to this Website, this Legal Notice, or purchases completed through the Website.

Nothing in this section excludes, restricts, or limits any consumer right, statutory guarantee, or legal remedy that cannot lawfully be excluded, restricted, or limited.