Garantía

Política de Garantía

Nuestro compromiso con la calidad — cobertura de garantía integral para su e-scooter Zwheel.

Última actualización: April 2026

Preface

At Zwheel, our commitment goes beyond delivering high-performance e-scooters — we're equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Resumen de Cobertura

Esta garantía cubre defectos de fabricación en las partes estructurales y mecánicas de los scooters Zwheel bajo uso normal, hasta 18 meses desde la fecha de entrega.

Los repuestos vendidos por separado no están cubiertos por la Política de Garantía, excepto por fallas a la llegada o daños durante el transporte (contáctenos dentro de 14 días de la llegada).

Please contact us to initiate a claim.

Especificaciones de la Garantía

  • •The warranty is automatically registered to the original purchaser or recipient.
  • •This warranty is non-transferable.
  • •Coverage begins from the date of delivery, not the date of first use.
  • •The warranty is only valid for products purchased directly from zwheel.com.
  • •By placing an order, you are deemed to have read and agreed to the warranty policy on the day of purchase.

Duración por Componente

Component Period (Months) What's Covered
Frame 18 mo Cracks under normal use.
Folding Mechanism 18 mo Loosening or breakage under standard folding use.
Battery 12 mo Failure to charge, failure to power on, unexpected shutdowns, abnormal capacity loss, or swelling/leakage due to factory defects.
Motors 12 mo Failure to spin under normal use.
Controllers 12 mo Failure to power on, loss of throttle response, unexpected shutdowns, or internal short circuits due to factory defects.
Throttle 18 mo Throttle unresponsive or intermittent due to internal electronic failure under normal use.
Dashboard 6 mo Failure to power on/off, screen blackout, garbled or unreadable display, or button malfunction due to factory defects.
Charger 6 mo Failure to charge due to manufacturing defects.
Lighting System 12 mo LED failure, factory faults.
Braking System 12 mo Failure of brake lever, caliper, or hydraulic system due to factory defects under normal use.

Componentes Consumibles (Excluidos)

Component Warranty Status
Fenders Excluded from Warranty
Tires (including inner tubes) Excluded from Warranty
Brake Discs Excluded from Warranty
Brake Pads Excluded from Warranty
Handle Bar Covers Excluded from Warranty
Other Consumable Parts (Plastic covers etc.) Excluded from Warranty

Exception: Issues arising within 3 days after delivery during unboxing. The odometer should be less than 5 miles.

Exclusiones de Cobertura

Water Damage: Any damage or issues caused by water or moisture, whether direct or indirect. This includes corrosion, short circuits, electrical failures, damage to sealed parts (battery, motor, controller, display), and rust, mold, or discoloration.
Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.
Crash Damage: Any damage caused by impacts, crashes, or accidents — including hitting objects, road hazards, or falling.
Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical parts without approval. Opening or tampering with the battery pack will void the warranty immediately.
Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions or exposure to corrosive materials.
Wear and Tear: Normal wear and tear, including cosmetic issues such as paint scratches or fading.
Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer. Parts that have exceeded the warranty expiration date.

Proceso de Reclamación

Inicie reclamaciones con comprobante de compra y evidencia del problema. Contáctenos en support@zwheel.com.

Soporte Post-Garantía

Después de la garantía, ofrecemos diagnósticos gratuitos y 25% de descuento en repuestos.

Costos de Envío

Los clientes son responsables de los costos de envío. Recomendamos conservar el embalaje original.

Cobertura especial de 30 días: cubrimos costos de envío para defectos en controladores, motores o batería dentro de los primeros 30 días.

To apply for special coverage, please contact our customer support team as soon as you notice any issues. Our team will help you obtain a Return Merchandise Authorization (RMA) number and provide the necessary shipping instructions. Products sent without a valid RMA number may not be accepted under this policy.

Aviso Legal

Esta es la única garantía proporcionada por Zwheel. La responsabilidad se limita a la reparación o reemplazo de piezas según lo especificado.

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